How to Hilltop

As a Georgetown student living on campus, we want you to be successful while living in our residential spaces. Click the images below to become familiar with various procedures and opportunities. This information is critical in understanding your roles and responsibilities as a residential student!

Keys

Residence hall rooms are equipped with either a physical key lock or a Switch Tech digital lock, depending on the residence. Please visit or call the Harbin Key Room with issues with your room lock.

Facilities & Maintenance Issues

If you are experiencing a facilities issue, submit a service request to initiate a response from our Facilities Management team. The severity of the issue determines the response time. Please call Work Management at 202-687-3432 for emergencies (active leak, no heating/air conditioning, door unable to lock/unlock, etc)

Submit a Serive Request

General Maintenance

Laundry Machine (or scan the QR coded posed on the specific machine in need of service)

Laundry

Laundry rooms are located in all residential buildings. Students assigned to townhouses have University provided washers and dryers within their townhouses.

Cost
Washer – $1.75 per load
Dryer – $1.75 per load

Accepted Form of Payment
Residents must use the Speed Queen mobile app to pay for laundry machine use in their residential buildings. 

Creating Your Speed Queen Account and Using the App for Laundry (video instructions)

To create an account and access your laundry funds:

1. Download the Speed Queen app from the Apple Store (new window) or Google Play 
   • NEW USERS: Create an account and “sign up” using your Georgetown NetID email for registration. 
   • RETURNING USERS: Login using your existing credentials. Any funds you had in your account will still be available.
2. Use the location pin “JACK62”.
3. Select your laundry room from the list.
4. Select an available machine from the list, load the machine, and add detergent/dryer sheets as needed.
5. Tap “Next” and choose the desired settings on the machine. Select“Continue and Pay,” then press “Start” on the machine.
6. Choose to allow notifications via text, email, or push to get a reminder of cycle completion.

Laundry/Printing Balance Transition 

Students receive their full $42 laundry credit in their Speed Queen app account. The funds are posted on or slightly after the first day of class each fall & spring semester.

Students can continue to use and pay for printing services via PaperCut.

Account Balance Increases

If you need to add additional funds to your Speed Queen account, select “Your account balance” in the app and choose a payment method: credit or debit card, Apple Pay.

Questions

If you have any questions about laundry services in your residential building, contact the Residential Living team at residentialliving@georgetown.edu.

If you have any issues with the Speed Queen mobile app, please view the Troubleshooting page.

Tips & Laundry Fire Prevention

• Check all pockets and zippers for foreign objects that are not to be laundered (pens, lighters, chapstick, plastic bags, phones, plastic cards, pocket change, etc.)
• Read care labels on clothing.  Not all clothing can be washed or dried in machines.
• When loading the washer or dryer, do not fill more than 2/3 of the machine.
• A good test is to place your hand inside the drum (while it is not operating). If your hand easily touches the bottom or back of the drum, the machine is not overfilled.
• Do not use 3-in-1 laundry sheets, they can get clogged in the drains and cause flooding.
• The washing machines are high efficiency. Use high-efficiency (HE) laundry detergent. Do not use soap that is not designed for HE washing machines.
• Clean the lint trap before AND after each dryer cycle. This is a key step in preventing laundry-related fires.
• Keep laundry rooms clean by collecting your clothing as soon as your laundry is done. Place lint and used dryer sheets in the trash can. 
• Do not tie up machines by leaving your laundry in for more than the wash/dry cycle.

Abandoned Laundry Collection
Abandoned laundry is collected from all laundry rooms on a weekly basis. Abandoned clothing in good condition may be held in storage for up to 30 days.

To claim abandoned laundry, email email Residential Living. Unclaimed clothing in good condition is donated to local charities.

Refunds

Laundry refunds are processed through the Planning & Facilities Business Office.

All refunds must be requested by submitting the Laundry Refund Request Form.   
Requests should include the following information:

• Name
• Email 
• GU ID number 
• Date of the loss
• Location of the loss 
• Machine/dryer number 
• Amount lost
• Brief description of the occurrence

Upon review of your request, refunds are processed to reflect on your GOCard.  Missing information may result in refund delays.  Requests must be submitted within one week of the occurrence.

Please report broken laundry room machines when they are found. 

For Townhouse Residents Only:  Report any washer or dryer concerns to Facilities Management by submitting a work request.

Laundry Service Opportunity

Tide has partnered with Georgetown University to provide laundry services to students. This laundry services is managed by Auxiliary Business Services but details can be reviewed on this website.

Cleaning Resources

You are responsible for the upkeep of your room or apartment and should prioritize keeping it clean. Pests and mold can be prevented through intentional cleaning and upkeep of both community and private spaces.

Live-In Staff

Residential Ministers (RMs) live in university residence halls, apartments, and townhouses to accompany and support students of any or no faith tradition. The 23 trained pastoral ministers represent a variety of faith traditions, professional careers and personal backgrounds. Together with the full-time Campus Ministry staff, Residential Ministers embody Georgetown’s commitment to cura personalis by caring deeply for the spiritual, emotional and social needs of all students. 

Community Directors oversee residential communities by coordinating all administrative operations, facilities issues, and safety concerns that arise within residences. They supervise a staff of Resident Assistants and assist with crisis management, programming efforts, and policy enforcement. 

Resident Assistants (RAs) are student leaders who live within all residential areas.  They are visible and active resources responsible for building inclusive communities by planning programs and activities, responding to emergency situations, and addressing policy violations.

Mail & Packages

Please follow the mailing formats below to ensure letter mail and packages are sent to the correct location.  

More information on mail and packages is located here: Student Mail and Package FAQ (new window)

Policies & Expectations

As a member of the Georgetown residential community, you are expected to be familiar with and abide by all University policies and procedures. In addition to those enumerated in the Code of Student Conduct and Housing Occupancy Agreement, familiarize yourself with Residential Living policies.

Residential Engagement

Residential Living offers the following programs and initiatives to connect students to their residential experience.

platED: a program open to all students that aims to foster a comfortable and inclusive community by facilitating dining and discussion opportunities among faculty, staff, and students in the residence halls. These conversations prompt students to become agents of change on Georgetown’s campus and the greater community by addressing key issues of identity.

To learn more, contact platED.

Moveable Feast: a program that allows students to share a meal and engage with both faculty members and academic Deans.  Meals may take place in the comfort of the students’ own home or at a local restaurant. This program is designed to encourage students, faculty, and academic deans at Georgetown to have substantive conversations outside of class, engaging around topics of academic interests, future studies and general life experiences.

To learn more, contact Katie Heather, the Movable Feast Advisor.

InterHall: a body of elected students who represent Hoyas’ voices in the residence halls by liaising between students and the administration.  They serve as advocates for student change initiatives focused on residence halls. InterHall also hosts campus-wide events and funds other student groups in order to build community.

Opportunities

Employing over 200 students within an academic year, Residential Living provides students with opportunities for professional growth and development. Application deadlines and thorough job descriptions for each position are disseminated within the appropriate hiring timeline.

Resident Assistant: responsible for overseeing the well being of a community of residents. RAs work on a staff team to provide programs and services for the residents in their building while also ensuring the safety and security of the residence hall or apartment community.

Key Assistants: supports on campus residents with key issues such as lost keys, lockouts, and lock changes and issues resources (vacuums, brooms, carts)

Crew Assistants: supports on campus residents in addressing furniture issues in residential buildings and in-person project

Summer Staff: opportunities include working as a Summer RA, Summer Assistant, Conference Lead (supervisory), Office Assistant, Marketing Assistant, or working as a Summer Crew member. These opportunities allow students to deliver a positive experience to residents and guests outside of the academic year. They coordinate check-in and out processes for conference groups, high school programs, and summer school students while maintaining a strong focus on customer service.