How to Hilltop

As a Georgetown student living on campus, we want you to be successful while living in our residential spaces. Click the images below to become familiar with various procedures and opportunities. This information is critical in understanding your roles and responsibilities as a residential student!

Keys

Residence hall rooms are equipped with either a physical key lock or a Switch Tech digital lock, depending on the residence. Please visit or call the Harbin Key Room with issues with your room lock.

Facilities & Maintenance Issues

If you are experiencing a facilities issue, submit a service request to initiate a response from our Facilities team. The severity of the issue determines the response time. Please call Work Management at 202-687-3432 for emergencies (active leak, no heating/air conditioning, door unable to lock/unlock, etc)

Submit a Service Request

General Maintenance

Laundry Machine (or scan the QR coded posed on the specific machine in need of service)

Laundry

Laundry rooms are located in all residential buildings. Students assigned to townhouses and New Residential Complex have University provided washers and dryers within their townhouses.

Cost
Washer – $1.75 per load
Dryer – $1.75 per load

Accepted Form of Payment
Residents must use the Speed Queen mobile app to pay for laundry machine use in their residential buildings. 

Creating Your Speed Queen Account and Using the App for Laundry (video instructions)

To create an account and access your laundry funds:

1. Download the Speed Queen app from the Apple Store (new window) or Google Play 
   • NEW USERS: Create an account and “sign up” using your Georgetown NetID email for registration. 
   • RETURNING USERS: Login using your existing credentials. Any funds you had in your account will still be available.
2. Use the location pin “JACK62”.
3. Select your laundry room from the list.
4. Select an available machine from the list, load the machine, and add detergent/dryer sheets as needed.
5. Tap “Next” and choose the desired settings on the machine. Select“Continue and Pay,” then press “Start” on the machine.
6. Choose to allow notifications via text, email, or push to get a reminder of cycle completion.

Laundry Funds 

Students receive their full $42 laundry credit in their Speed Queen app account. The funds are posted on or slightly after the first day of class each fall & spring semester.

Students can continue to use and pay for printing services via PaperCut.

Account Balance Increases

If you need to add additional funds to your Speed Queen account, select “Your account balance” in the app and choose a payment method: credit or debit card, Apple Pay.

Questions

If you have any questions about laundry services in your residential building, contact the Residential Living team at residentialliving@georgetown.edu.

If you have any issues with the Speed Queen mobile app, please view the Troubleshooting page.

Tips & Laundry Fire Prevention

• Check all pockets and zippers for foreign objects that are not to be laundered (pens, lighters, chapstick, plastic bags, phones, plastic cards, pocket change, etc.)
• Read care labels on clothing.  Not all clothing can be washed or dried in machines.
• When loading the washer or dryer, do not fill more than 2/3 of the machine.
• A good test is to place your hand inside the drum (while it is not operating). If your hand easily touches the bottom or back of the drum, the machine is not overfilled.
• Do not use 3-in-1 laundry sheets, they can get clogged in the drains and cause flooding.
• The washing machines are high efficiency. Use high-efficiency (HE) laundry detergent. Do not use soap that is not designed for HE washing machines.
• Clean the lint trap before AND after each dryer cycle. This is a key step in preventing laundry-related fires.
• Keep laundry rooms clean by collecting your clothing as soon as your laundry is done. Place lint and used dryer sheets in the trash can. 
• Do not tie up machines by leaving your laundry in for more than the wash/dry cycle.

Abandoned Laundry Collection
Abandoned laundry is collected from all laundry rooms on a monthly basis. Abandoned clothing in good condition may be held in storage for up to 7 days.

To claim abandoned laundry, email email Residential Living. Unclaimed clothing in good condition is donated to local charities.

Refunds

Laundry refunds are processed through Caldwell & Gregory via their Service portal here.

Report broken laundry room machines.

For New Residential Complex & Townhouse Residents Only:  Report any washer or dryer concerns to Facilities Management by submitting a service request.

Cleaning Resources

You are responsible for the upkeep of your room, apartment, or townhouse and should prioritize keeping it clean. Pests and mold can be prevented through intentional cleaning and upkeep of both community and private spaces.

Live-In Staff

Residential Ministers (RMs) live in university residence halls, apartments, and townhouses to accompany and support students of any or no faith tradition. The 23 trained pastoral ministers represent a variety of faith traditions, professional careers and personal backgrounds. Together with the full-time Campus Ministry staff, Residential Ministers embody Georgetown’s commitment to cura personalis by caring deeply for the spiritual, emotional and social needs of all students. 

Community Directors oversee residential communities by coordinating all administrative operations, facilities issues, and safety concerns that arise within residences. They supervise a staff of Resident Assistants and assist with crisis management, programming efforts, and policy enforcement. 

Resident Assistants (RAs) are student leaders who live within all residential areas.  They are visible and active resources responsible for building inclusive communities by planning programs and activities, responding to emergency situations, and addressing policy violations.

Mail & Packages

Residential Living does not manage on campus mail and packages. Follow the mailing formats below to ensure letter mail and packages are sent to the correct location.  

More information on mail and packages is located here: Student Mail and Package FAQ

Policies & Expectations

As a member of the Georgetown residential community, you are expected to be familiar with and abide by all University policies and procedures. In addition to those enumerated in the Code of Student Conduct and Housing Occupancy Agreement, familiarize yourself with Residential Living policies.

Residential Engagement

Residential Living offers a variety of programs and initiatives to connect students to their residential experience. Reach out to your Resident Assistant and/or Community Director if you have ideas for community building and/or connecting with your fellow Hoyas while living on campus.

Opportunities

Employing over 200 students each academic year, Residential Living provides students with opportunities for professional growth and development. Application deadlines and job descriptions for each position are disseminated within the appropriate hiring timeline.

Resident Assistant: responsible for overseeing the well being of a community of residents. RAs work on a staff team to provide programs and services for the residents in their building while also ensuring the safety and security of the residence hall or apartment community.

Key Assistant: supports on campus residents with key issues such as lost keys, lockouts, and lock changes and issues resources (vacuums, brooms, carts)

Summer Staff: opportunities include working as a Summer RA, Conference Assistant, Conference Lead (supervisory), Housing Ops Leads, Office Assistant, and Marketing Assistant. These opportunities allow students to deliver a positive experience to residents and guests during the summer.