Building Access | Capital & Hilltop Campus
Students living on campus on the Hilltop and Capital campuses have access to their residence during the dates stated in the Housing Occupancy Agreement (HOA).
All on campus students have access to all residential buildings from 8 AM to 12 AM (midnight) daily.
Nightly between 12 AM (midnight) and 8 AM, all guests, including those living off campus, must be escorted by a resident of that residential building.
Unauthorized building access is subject to adjudication under the Student Code of Conduct.
GOCard
- The GOCard serves as a student ID, required for access to buildings, the University shuttle, and various campus services.
- Sharing or transferring a GOCard is prohibited. For more information, visit the GOCard website.
Keys & Digital Locks
Residential buildings are equipped with either a physical key-based lock or mobile GoCard access. For more information including policies on lost keys, unreturned keys and lockouts, visit our Keys and Digital Locks website.
Cleaning Expectations
- Your Unit: Regularly discard trash to avoid attracting insects and rodents. Ensure constant upkeep of cleaning your room and shared living areas.
- Students living in townhouses have designated trash disposal areas.
- Common Areas: University staff clean common areas. Residents must clean up after themselves and leave common spaces tidy.
Damage Guidelines
- Normal Wear and Tear: Covered by student housing fees.
- Damage Costs: Individuals or residential communities are liable for damage exceeding the housing deposit. Additional charges will be posted to student’s accounts.
- Preventable Damage: Broken windows, graffiti, missing/removed furniture, misuse or accidental damage, maintenance or cleaning services beyond normal requirement, etc.
- Individual Damage Billing: Charges will be posted to student’s accounts either charged to the individual or shared by the responsible residents.
- Appeals: If you believe a charge is unjustified, submit an appeal via the Damage Billing Appeal form on Hoya Housing. Include documentation like photos and work orders. Appeals will not be granted without substantiated justifications.
Room Condition Reports (RCR)
A report on the condition of each room, apartment, or townhouse is provided to students to report issues within the first week of move-in. Any damages, etc., not reported in the RCR will be billed to the student account under the Damage Guidelines.
Room Entry & Inspections
University’s Right to Enter:
- Administrative Entry: For inspections, repairs, or housekeeping.
- Emergency Entry: Immediate entry may occur in emergencies (e.g., flooding, smoke).
- Searches: May occur with reasonable suspicion of policy violations, upon approval by Student Affairs.
Health & Safety Inspections:
- Purpose: To ensure safe and healthy living environments and to identify policy violations.
- Inspection Details: During inspections, staff will ensure smoke detectors, emergency exits, and window delimiters are functional. Prohibited items will be confiscated. Students will receive follow-up from the University.
- Prohibited Animals: Residents with approved service animals are exempt from this rule. Other prohibited animals must be removed within 7 days, or the University will intervene.
- Cleanliness: Excessive trash or damage may result in billing.
Facilities & Maintenance
- Requesting Repairs: Submit service requests via Hoya Housing and select “Work Request” in the blue navigation bar.
Emergencies: For urgent issues (active leak, no heating/AC, broken door lock), call Work Management at (202) 687-3432.
Laundry
Laundry rooms are available in all residential buildings. Townhouses, Hayden, Byrnes, & Henle Halls have washers and dryers within the units.
- Cost:
- Washer: $1.75 per load
- Dryer: $1.75 per load
- Payment: Use the Speed Queen app for payments.
- Download the App: Available on Apple Store or Google Play.
- Create/Log in to Account: Use your Georgetown NetID email.
- Laundry Funds: $42 laundry credit posted at the start of each semester.
- Adding Funds: Add funds via credit/debit card or Apple Pay in the app.
- Tips for Fire Prevention:
- Check pockets for non-laundry items.
- Don’t overload machines (2/3 full max).
- Use high-efficiency (HE) detergent only.
- Clean the lint trap before and after each use.
- Don’t leave laundry unattended in machines.
Abandoned Laundry
Unattended laundry is collected monthly. Items in good condition will be stored for up to 7 days. After 7 days, unclaimed items will be donated. Email residentialliving@georgetown.edu before the end of the 7 days to inquire about abandoned laundry.
Report machine issues via the QR code posted on the specific machine.
Mail & Packages
For Residence Hall Students:
Student Name
Building & Room/Apartment Number
Georgetown University
3700 O St. NW, Washington, DC 20057
For Townhouse Residents:
Student Name
[House Number] [Street Number] St. NW
Washington, DC 20007