Residential Living
Residential Living

Keys and Digital Locks

Your safety and security are our top priorities. Depending on your residence hall, your room will be secured with either a traditional key or mobile GoCard access. If you ever have trouble accessing your room, the Harbin Key Room is here to help with lockouts, lock changes, and equipment rentals for all on-campus residences.

residentialkeys@georgetown.edu | 202.687.4593

Harbin Key Room

The Harbin Key Room serves all Hilltop residential communities for help with lockouts, lock changes, and equipment rentals. 

Location & Hours

After-Hours Assistance: 

For lockout assistance when the Key Room is closed, please contact your RA or GUPD and ask to be transferred to the Community Director on Duty.

Lockout Information

If you get locked out of your room, the Harbin Key Room staff can assist you from 8 a.m. to 10 p.m., seven days a week.

If you need access outside these hours:

Lockout FAQs

For All Residents:

All lockouts handled by the Harbin Key Room staff are free of charge during Key Room Hours. Lockouts performed by the staff on duty after 10:00 p.m. are $10. 

For Residents with Physical Keys:

For students who live in buildings where physical keys are still used, a free, temporary lockout key will be issued for a forty eight -hour window. You will need to complete the lockout form via Hoya Housing and pick up your lockout loaner key from the Harbin Key Room during their operating hours. 

If a lockout key has not been returned after 48 hours, a lock change will be submitted on the resident’s behalf and the student will be charged $150.

Yes, you always need to show your GOCard to gain access to your residential space.

If you don’t have your GOCard, you must be able to provide a proof of identity. If you cannot produce your GOCard a driver’s license or passport are also accepted.

If a lockout key has not been returned after 48 hours, a lock change will be submitted on the resident’s behalf and the student will be charged $150 for physical key locations.

Lock Change or Lost/Broken Phones FAQs

  1. Login to Hoya Housing
  2. Click Forms
  3. Select the Lockout/Lock Change form
  4. Complete the form according to the instructions provided on each page
  5. Once you have successfully completed the form, a Request Received page is viewable and a confirmation email to sent to your NetID email address
  6. Report to the Harbin 104 Key Room during operating hours (8AM-10PM, 7 days/week) to pick up loaner key
  7. Return loaner key to the Harbin 104 Key Room during their operating hours (8AM-10PM, 7 Days A Week)

For Residents with Physical Keys:

Please maintain the physical loaner key until a note from the locksmith is placed on the outside of your door that indicates the locks have been changed. Each individual roommate must come to the Harbin Key Room to pick up their new room key, and return their old key.

Physical Key Locations: $150

Lost Access Fobs: $100

The temporary access fobs are free to a student for a 5-day window of time.