Residence Hall Offices (RHO)

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Services Provided

Lockouts

Package Distribution

Equipment Rental

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Hours of Operation

Monday-Friday | 9:00am – 9:00pm

Weekends and Holidays | 12:00pm – 9:00pm

View today’s hours of operation.

rho assistant scanning packages at village c west rho

Employment

RHOs hire undergraduate students throughout the year as postions become available.

Visit the student employment page for more information about working for the Office of Residential Living.

Arrupe

Buildings Served: Arrupe | Copley | Darnall | Henle

Location: Arrupe Lobby

Contact Information: arrupeRHO@georgetown.edu | 202.687.0687

Manager: Cailin Brady

Assistant Manager: Cassidy Palmer

East Campus

Buildings Served: Alumni Square | LXR | Nevils | Townhouses

Location: LXR Lobby

Contact Information: eastcampusRHO@georgetown.edu | 202.687.6960

Manager: Isbel Deleon

Assistant Manager: Nasir Tobias

Kennedy

Buildings Served: Kennedy | McCarthy | Reynolds

Location: Kennedy Lobby

Contact Information: kennedyRHO@georgetown.edu | 202.687.4463

Manager: Chase Wagers

Assistant Manager: Zaki Thabet

New South

Buildings Served: Ida Ryan & Isaac Hawkins | New South | Village A

Location: New South Lobby

Contact Information: newsouthRHO@georgetown.edu | 202.687.7604

Manager: Desmond Cain

Assistant Manager: Ashanti Callender

Village C West

Buildings Served: Harbin | Village C East | Village C West

Location: Village C West Lobby

Contact Information: villagecwestRHO@georgetown.edu | 202.687.2673

Manager: Atiyyijah Ramsey

Assistant Manager: Sherley Muscade


Lockout Information

Should you lock yourself out of your room, the RHO staff can provide access when needed. There are times in which the RHO is not open. Please follow the following guidelines for getting a lockout when the RHO is not open:

Weekends and Holidays

9:00am – Noon | Call GUPD at (202) 687-4343

Every night

9:00pm – 9:00am | Call your RA on Duty (phone number listed in residential spaces)

Lockout FAQs

All lockouts given by the RHO staff and GUPD are free of charge for 1 hour. Lockouts performed by the RAOD are $10. If a lockout key has not been returned after 24 hours, a lock change will be submitted on the resident’s behalf and the student will be charged $100 for Residence Halls and $150 for Apartments & Townhouses.

Yes, you always need to show your GoCard to gain access to your residential space

Contact GUPD to help verify identity.

After 1 hour, residents are charged $10. If a lockout key has not been returned after 24 hours, a lock change will be submitted on the resident’s behalf and the student will be charged $100 for Residence Halls and $150 for Apartments & Townhouses.


Package Distribution

All packages are received and distributed by your RHO. Packages are logged and placed on a shelf within the RHO, and an email is sent to your Georgetown email account to notify you of your package. You must have your GoCard with you to receive your package, but you do not need to print out the email notification.

Sending Mail to Georgetown:

When sending a package to your residential space, please use the following formats:

Packages

Students Full Name
Designated RHO (see “contact information” below)
Building & Room Number
Georgetown University
3700 O St. NW
Washington, DC 20057

Example:
Jack Hoya
Village C West RHO
Harbin Hall 104
Georgetown University
3700 O ST NW
Washington DC 20057

Letter Mail

Students Full Name
Building & Room Number
Mailbox Number
Georgetown University
3700 O St. NW
Washington, DC 20057

Example:
Jane Hoya
Harbin Hall 100

#1234567
Georgetown University
3700 O ST NW
Washington DC 20057

Note: Letters addressed as a “P.O. Box” will not be delievered.

Packages & Letter Mail for Townhouses

Full Name
[House Number] [Street Number] Street NW
Washington, DC 20007

Example:
Jane Hoya
1237 37th Street NW
Washington DC 20007

Package FAQs

Yes, you must send an email to the RHO email (listed above) stating who and which package you are authorizing to be collected.

No, the RHO is only able to receive packages and return packages to sender.

Any packages left within the RHO after 2 weeks will be returned to sender.

No, RHOs are unable to hold packages for non-residential students.

No, all letter mail is sorted and distributed by Georgetown Mailing Services. Should you have questions regarding letter mail, contact them at mailservices@georgetown.edu.

Contact the RHO email (listed above) and the RHO Manager will look into your inquiry.


Equipment Rental

There are carts, vacuums and other items are available to residents of each RHO to check out at no charge. You will need your GoCard to check out items.

Equipment Check-out Policy:

When you check out a piece of equipment, the RHO Staff will let you know when the item(s) must be returned. If items are not returned on time you will receive email notifications. If this happens you may be subject to a late fee. Below are the associated late fees:

  • Vacuum: Late Fee: $15 | Unreturned Fee: $100
  • Carts: Late Fee $100 | Unreturned Fee: $250

Equipment Rental FAQs

After 24 hours, all equipment that has not been returned with be subject to an unreturned fee.

Cart reservations only occur during the beginning and end of semesters during high transition periods. During the semester, the RHO gives out carts on a first come, first serve basis.

Yes, residents always need ID to rent out any equipment. When reserving a cart, a second form of ID may be collected as a placeholder, to ensure its return.